Privacy policy.

Privacy Policy for Vengold Ltd

Last Updated: 18/08/2025

1. Introduction

Welcome to Vengold Ltd ("VenGold Transformations," "we," "us," or "our"). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (vengold.co.uk), use our mobile application ("VenGold App"), or otherwise engage with our online fitness and nutrition coaching services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our company details are:

  • Company Name: Vengold Ltd

  • Registered Address: 244 James Green Way, Lichfield, England, WS13 7JZ

  • Data Protection Contact: transformations@vengold.co.uk

Vengold Ltd is the data controller responsible for your personal data.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and username.

  • Contact Data: Includes email address, telephone number, and billing address.

  • Health and Fitness Data (Special Category Data): This is sensitive information you provide to us to receive our coaching services. It may include your age, gender, weight, height, body measurements, photographs, information about your diet, lifestyle, past injuries, medical conditions, and general physical and mental health. We only process this data with your explicit consent.

  • Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website or the VenGold App.

  • Usage Data: Includes information about how you use our website, app, products, and services, such as workout tracking, food logging, and check-in data.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Health and Fitness Data by filling in forms (such as our website enquiry form or on-boarding questionnaire) or by corresponding with us by post, phone, email, or otherwise.

  • Automated Technologies or Interactions: As you interact with our website or the VenGold App, we will automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

  • Third Parties: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google) and payment service providers.

4. How We Use Your Personal Data & The Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose/Activity

Type of Data

Lawful Basis for Processing

To register you as a new client

Identity, Contact

Performance of a contract with you

To provide our coaching services to you

Identity, Contact, Health and Fitness, Transaction

(a) Performance of a contract with you<br>(b) Explicit Consent (for processing your Health and Fitness Data)

To manage our relationship with you

Identity, Contact, Usage, Marketing & Communications

(a) Performance of a contract with you<br>(b) Necessary for our legitimate interests (to keep our records updated and to study how clients use our services)

To process payments

Identity, Contact, Transaction

Performance of a contract with you

To improve our website, app, and services

Technical, Usage

Necessary for our legitimate interests (to define types of clients for our services, to keep our platforms updated and relevant, to develop our business)

To send you marketing communications

Identity, Contact, Marketing & Communications

(a) Necessary for our legitimate interests (to develop our products/services and grow our business)<br>(b) Consent (where required by law)

Explicit Consent for Health Data: We need your explicit consent to process your Health and Fitness Data. We will ask for this consent separately during your on-boarding process. You have the right to withdraw this consent at any time by contacting us. However, if you withdraw your consent, we may not be able to provide our coaching services to you.

5. Data Sharing and Disclosures

We may share your personal data with trusted third parties for the purposes set out in the table above, including:

  • IT and system administration service providers who host our website and app.

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

Some of our external third parties may be based outside the United Kingdom (UK), so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request the transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at: transformations@vengold.co.uk

10. Cookies

Our website may use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, please see our Cookie Policy [Link to Cookie Policy, if you have one].

11. How to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.